Great info from KP.com
(Not you people. Those people.)
Do you understand people? Those people. Not you people. Those people living in their shoes. Do you bother to observe them closely? Do you consider their current situation? Do you record in your mind their actions and reactions in context? How does living in their shoes (figuratively) affect your take on their situation? Do you treat them differently once you understand them? Not you people. Those people. appeared first at keithparnell dot com